Caroline Busayo OGUNLANA
Contact Address: 2, Victory Close, Baruwa, Ipaja, Lagos State.
Being at the top of my career and providing leading edge contributions that will add value to my skills
Marital Status: Single
State of Origin: Ondo
Local Govt: Owo LG
Language spoken: English & Yoruba
To make an outstanding impact to the best of my abilities, skills and talents in any assigned role particularly in a result oriented environment where priority is given to career development and team work where I have opportunity of enhancing and acquiring new skills that will be of great benefits to an organization itself
Customer Focus, Interpersonal Savvy, Listening Skills, Phone and verbal communication Skills, Multi-tasking Skills, Data Entry Skills, Excellent Organizational Skills, Planning and Reporting Skills, Problem solving skills, Leadership skills.
Microsoft Office suite
Proficient in computer programming (ORACLE)
Proficient in Windows environment
Globacom Telecommunication Nigeria
Position: Customer Relationship Executive April 2013- Present
Determines requirements by working with customers.
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfils requests by clarifying desired information; completing transactions; forwarding requests.
Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
Maintains call center database by entering information.
Keeps equipment operational by following established procedures; reporting malfunctions.
Updates job knowledge by participating in educational opportunities.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Arik Air Aviation Centre,
Murtala Muhammed Domestic Airport Ikeja, Lagos. Nigeria.
Position:Cabin CrewNovember2009 – July 2012
Aircraft Rating: B737-NG, CRJ900, B737-300
To provide excellent customer service to passengers while ensuring their safety and comfort throughout the flight;
Carrying out pre-flight duties including checking the safety equipment location, number and serviceability;
Ensuring that information in the seat pockets is up to date;
Completing paperwork including writing a flight report;
To help passengers to board the plane;
Attend to all customers enquiries, requests, complaints and queries in a prompt and professional manner;
Serve as a vehicle to obtain customers feedback for management use;
To give a demonstration of safety procedures and equipment;
Selling duty-free commercial goods and pursuing sales targets;
To deal with security and emergency situations which may arise and to administer first aid to passengers.
Customer Care Training April, 2013
Telesales Training July 2014
Alison Advance Learning Institute July, 2012
New Horizons Information Technology Institute September, 2008
Institute Of Workforce Development Centre August, 2008
Cabin Crew Training November, 2009
National Open University of Nigeria, September, 2016
Master of Science (Business Administration)
OlabisiOnabanjo University, Ago-Iwoye, Ogun State 2008
Bachelor of Science with Second Class Honors (Upper Division)
Best Graduating Female Student, Department of Business Administration 2008
Best Customer Care Representative with the highest performance in Globacom Telecommunication Nigeria in April 2013
Thesis & Seminar Report
The Effect of Performance Appraisal on Staff Productivity.(A Case Study of Somolu Local Government, Lagos. Unpublished B.Sc. Long Essay) Department of Business Administration, Olabisi Onabanjo University, Ogun State - 2008
Traveling, Meeting people, Reading, Swimming, Composing and Writing Songs.
Available on request